TBI’s initial engagement will typically be in the form of our Operational Audit.  Though the application will vary from client to client, the basic components of this process include:

• Initial Meeting with company management for orientation to business.
• Confidential Interactive Sessions with selected employee groups.
• Synthesis of feedback from Interactive Sessions.
• Written recommendations presented at a return meeting with management.
• Training for use of ongoing quarterly Operational Audits performed by Company.

Written Recommendations will provide both an outline for Company Implementation and a proposal for a TBI supported Project Plan for the opportunities uncovered.  The Operational Audit will unearth:

• Simple operational obstacles to efficiency that can be easily corrected.
• The potential for new processes needed for maximum efficiency.
• Employee attitudes and perspectives that affect company performance.
• An evaluation of current systems for job definition, training, communication and looped feedback.
• An employee perspective on opportunities with enhanced tools and equipment.
• Potential value of Business Intelligence systems that are either absent, present or under-utilized.